FAQ

Yes, there is absolutely no problem. The canoeing experience in the Nakasatsunai area is on still water (water with no current), so even first-timers can receive a lesson on how to maneuver and practice on the water, so anyone can participate with confidence. The canoes used on the river cruise tour are "twin canoes" made up of two canoes joined together, so they are extremely stable and unlikely to capsize. In addition, a guide will be on board to steer the canoe, so everyone from small children to the elderly can participate with peace of mind.

During the canoeing experience, unless you are playing around and hitting each other, splashing water on each other, or doing other reckless things, there is a 90% chance that you will not capsize during the normal experience. Also, while it is designed to make it less likely that you will fall into the water on the river cruise tour, it is not possible to guarantee this 100%. However, if you are on board normally, it is highly unlikely that you will fall into the water. If you wish, on hot days you may be asked to cool down by swimming in the river or jumping in and floating down the river.

You will be required to wear a life jacket when near the water, so everyone will be able to float. There is no need to worry as you will not be swimming. There is no need to worry about falling into the water on a river cruise.

April to June ⇒ Please wear clothes that are easy to move in and that you don't mind getting a little dirty or wet. It can be chilly when there is a wind, so it will be more comfortable to have an extra layer on top.
July to September ⇒ In Tokachi, temperatures can exceed 30°C on some days, so a cool T-shirt or shorts are comfortable to wear to prevent heatstroke, but at other times it is reassuring to have an extra layer on top. A rash guard will be comfortable in midsummer.
October onwards ⇒ The wind is cool, so a fleece with an outer layer on top is best. Your feet will stay dry in all seasons so you can participate in wearing regular shoes, but rental sandals are also available, so please let us know if you would like.

Generally, there is no place to change clothes, but in an emergency, you can change in the restroom area at the roadside station where you meet. On river cruises, you are unlikely to get wet enough to need to change, and it is highly unlikely that you will fall into the water. However, after the SUP tour in the Nakasatsunai area, Satsunai Park (campsite) is nearby, so you can change clothes and take a shower (for a fee) there.

A twin canoe can accommodate up to six adults. If there are more than six people, two canoes will be used.

This canoe is made up of two connected Canadian canoes (open deck canoes).Compared to rubber boats and rafting boats, it is extremely stable and there is almost no risk of falling into the water or capsizing, so it can be enjoyed safely by anyone, from small children to the elderly.

Yes, if you wish, you can. However, this is only available to those who can operate a Canadian canoe. Beginners and those who are doing it for the first time can take part in a separate program (canoe operation lesson + still water practice followed by river rafting), so please contact us for more information.

Yes, please feel free to join us. Each tour is limited to one group, so you don't have to worry about being the only one who can't participate, and you can enjoy yourself at your own pace with friends you know well without any unnecessary worries.

Yes, that is possible. For experiences in the Tokachi area, pick-up and drop-off are available from hotels around Tokachigawa Onsen. For experiences in the Nakasatsunai area, pick-up and drop-off are available from Tokachi Obihiro Airport and accommodation facilities near Nakasatsunai. However, we may be unable to accommodate requests due to schedule conflicts, so please contact us in advance.

In the Tokachi area, we will be waiting for you at the Moo Moo Bench (cow bench) at the entrance to the Garden Spa Tokachigawa Onsen Roadside Station. In the Nakasatsunai area, we will be waiting for you at the entrance to the Nakasatsunai Country Plaza Roadside Station (where the tourist association, shop and restaurant are located). Our staff will be wearing nameplates, so please feel free to speak to us.

Yes, that's fine. Please let us know when you make your reservation. The basic sweet treats are cookies or rusks from a local bakery, so if you have allergies to wheat, nuts, eggs, etc., please let us know in advance when you make your reservation. Substitutions are possible, so it's no problem.

Payment is only accepted in cash on site.

Cancellations made the day before will incur a 50% charge, and cancellations made on the day without notice will incur a 100% charge. Please let us know in advance if you suddenly become unwell, as we can accommodate your request.